nineloops
Legal
Terms of Service
These Terms of Service (“Terms”) govern your access to and use of nineloops, operated byPUBLSHR LTD (company number [company number]), a company registered in England and Wales, registered office [registered office address] (“we”, “us”, “our”). By creating an account or using the service, you agree to these Terms on behalf of yourself and any organisation you represent. If you do not agree, do not use the service.
Your account
You are responsible for all activity in your workspace, for the accuracy of the information you provide, and for keeping your credentials secure. You must be authorised to use and to upload any data you bring into nineloops, and you are responsible for obtaining all necessary consents from the people whose data you store.
Acceptable use
- Don’t use nineloops for unlawful, infringing, harmful or deceptive purposes.
- Don’t send spam or unsolicited messages, or violate others’ privacy or rights.
- Don’t attempt to disrupt, probe, reverse-engineer, or circumvent the service or its security.
- Don’t upload malware, or content you are not permitted to share.
We may suspend or terminate access, remove content, or limit features if we reasonably believe these Terms or applicable law have been violated, or to protect the service or its users.
Your content
You retain ownership of the content you create. You grant us the limited, non-exclusive rights needed to host, process, transmit and display that content solely to operate and improve the service. You are solely responsible for your content and for ensuring you have the rights to it.
Your data and backups
You are responsible for maintaining your own copies and backups of important data. We take the measures set out in the Data Processing Agreement, including daily backups. Where loss, deletion, corruption or unavailability of content is caused by our breach of these Terms or the Data Processing Agreement, our liability is limited as set out under Limitation of liability below. Otherwise, to the maximum extent permitted by law, we are not responsible for it.
Payment, plans and renewals
Plans and prices. The plans, what each includes and the price of each are set out on the pricing page at nineloops.ae/pricing and in Settings, Billing. Prices are in pounds sterling (GBP). Where we show a price in another currency, such as AED, it is a guide converted at a recent rate. The amount charged is the GBP amount shown at checkout. Your bank may apply its own exchange rate and fees.
How to pay. You can pay by card through Stripe, our payment provider. Card details are collected and stored by Stripe, not by us. Charges appear on your statement as PUBLSHR.AE. For annual plans and Enterprise agreements, bank transfer is available by arrangement: email us first, and we agree the amount, the reference and the date. A bank transfer must quote the reference we give you, and you must send us proof of payment. The plan starts when the payment reaches our account.
Billing period. Plans are billed in advance, monthly or annually, from the day the paid plan starts. An annual plan is charged once for the whole year.
Automatic renewal. A subscription renews automatically at the end of each billing period, at the then-current price for your plan, until you cancel. By adding a card you authorise us to charge it for each renewal. You can cancel at any time in Settings, Billing. Cancelling stops the next renewal. It does not refund the current period.
Trials. Starter, Growth and Agency start with a free trial of the length shown on the pricing page. No card is needed to start it. We email you before the trial ends. If you add a card, the paid plan begins when the trial ends and renews as above. If you do not, the trial ends without charge and the workspace moves to the Free plan. Features that are only on paid plans, such as Brain, start when the paid plan begins. One trial per organisation.
Failed payments. If a payment fails, we email you and Stripe retries the card on its own schedule over a period of up to about three weeks. During that time your workspace stays open and shows a notice asking you to update the card. If no retry succeeds by the end of that period, the subscription ends and the workspace moves to the Free plan. Your data stays in the workspace and you can export it. Features and seats above the Free plan are switched off until a paid plan is active again.
Tax. Prices exclude VAT and other taxes unless we say otherwise. Checkout collects your billing address and, for a business, your VAT or tax ID. Stripe calculates the tax that applies, including UK VAT where due. You are responsible for any tax that applies to you which we are not required to collect.
Price changes. We may change the price of a plan. We will email the workspace owner at least 30 days before a change takes effect for you. The new price applies from your next renewal after that date. If you do not accept the change, cancel before the renewal. Continuing past the renewal is acceptance of the new price.
Plan limits and overages. Each plan has limits, including the number of seats, storage, Levi tokens and Brain credits per month. These are shown on the pricing page and in Settings. When you reach a limit, the related feature pauses until the next period or until you buy more. Levi token packs, Brain credit packs and extra AI employee seats are sold as add-ons at the prices shown in Settings and are charged when bought. If you turn on automatic top-up, a pack is charged to the card on file when your balance falls below the threshold you set, and you can turn it off at any time. Add-ons apply to the period they are bought in and do not roll over. Seats above your plan's limit require a higher plan.
Third-party charges. Some connected services charge you directly. In particular, Meta bills WhatsApp conversations to your own WhatsApp Business account at Meta's rate. We do not add to those charges or collect them.
Changing plans. You can move up or down between the paid plans at any time from Settings, Billing (the App Center). A move up is charged pro rata for the rest of the period; a move down is credited pro rata against your next payment. Both apply as soon as you confirm, and the lower plan's limits apply to everyone in the workspace from that moment. Switching between monthly and annual billing is done in the billing portal, reached from the same page. Moving to the Free plan is a cancellation: the paid plan runs to the end of the period you have paid for, then the workspace moves to Free.
Cancellation and the end of a plan. You can cancel at any time in Settings, Billing. The plan stays active until the end of the paid period and then the workspace moves to the Free plan. We do not refund the unused part of a period, except within the 14-day window after a first charge set out in the Refund Policy. If you want your data deleted, use Settings, Data and audit, or see the Data Deletion page.
Refunds. You can ask for a full refund within 14 days of the first charge on a plan, monthly or annual. After that there are no refunds and the plan runs to the end of the paid period. Trials end without a charge. The Refund Policy at nineloops.ae/refunds gives the detail and forms part of these Terms.
Enterprise. An Enterprise plan is sold under a separate order form. Where the order form and these Terms disagree, the order form wins for that customer.
Third-party services
The service may integrate with third-party products and services that we do not control. Your use of them is governed by their terms, and we are not responsible or liable for them.
Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE OR FREE OF HARMFUL COMPONENTS. YOU USE THE SERVICE AT YOUR OWN RISK, TO THE FULLEST EXTENT PERMITTED BY LAW.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL PUBLSHR LTD, ITS OWNERS, EMPLOYEES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE, INCLUDING ANY DATA BREACH, UNAUTHORISED ACCESS, OR DATA LOSS, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) GBP 100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; in that case our liability is limited to the smallest amount permitted by law.
Indemnification
You agree to defend, indemnify and hold harmless PUBLSHR LTD and its owners, employees and suppliers from and against any claims, damages, liabilities, losses and expenses (including reasonable legal fees) arising out of or related to your content, your use of the service, or your violation of these Terms or any law or the rights of a third party.
Force majeure
We are not liable for any failure or delay caused by events beyond our reasonable control, including outages of third-party infrastructure, network or hosting providers, cyber-attacks, acts of government, or natural events.
Changes and availability
We may modify, suspend or discontinue features, or these Terms, at any time. Continued use after changes constitutes acceptance. We will use reasonable efforts to communicate material changes.
Termination
You may stop using nineloops at any time and may export your data before doing so. We may suspend or terminate accounts that violate these Terms or where required by law.
Governing law
These Terms, and any dispute or claim arising out of or in connection with them or the service, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may seek an injunction or enforce a judgment in any court with jurisdiction. If you are a consumer, you keep any rights the consumer law of the country you live in gives you that cannot be excluded, including, for consumers in the United Arab Emirates, the right to bring a claim there.
General
If any provision is found unenforceable, the rest remains in effect. These Terms, together with our Privacy Policy, the Data Processing Agreement and the Refund Policy, are the entire agreement between you and us regarding the service.
Contact
Questions about these Terms? Email hello@publshr.ae.