Signing in, passwords and devices

Your account · nineloops support

Reset a password, review the devices signed into your account, and sign out everywhere.

Reset your password

1. On the sign-in screen, choose the forgotten password link.
2. Enter the email address on your account.
3. Open the email and follow the link to set a new password.

If the reset email does not arrive within a few minutes, raise a ticket. Delivery to some external domains is still being widened during private early access, and we can reset an account for you in the meantime.

Devices and sessions

Settings, then Account and security, has a Trusted devices panel listing the devices signed into your account. If you see one you do not recognise, remove it from the same screen and change your password.

Single sign-on

Enterprise workspaces can require staff to sign in through their own identity provider using SAML, and provision accounts with SCIM. An administrator configures this in Settings, then SSO and SCIM. On other plans, people sign in with an email address and password.

More in Your account

• Your profile and which alerts reach you

Still stuck?

Raise a ticket and a person who works on nineloops will pick it up.

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