nineloops support

Search the help centre, raise a support ticket and follow it through to an answer, or talk to the team about a migration, Enterprise terms or a demo. nineloops is in private early access, so support is the team that builds the product rather than a first-line queue.

Raise a ticket

Sign in and raise a ticket from the support page, or from Settings, then Help and support, inside the app. Both go to the same queue and share one history, and replies arrive on the page and by email.

Help articles

Getting started

Create a workspace, bring your team and your data across, and install the desktop app.

• Create your workspace and invite your team Sign up free for up to five people, name your workspace, and get the right people into it.
• Bring your existing data across Import records from CSV, upload your documents, and get help with a larger migration.
• Install the desktop app on macOS or Windows Download the native app, sign in with the same account, and understand how updates and offline work.

Your account

Signing in, your profile, devices and which alerts reach you.

• Signing in, passwords and devices Reset a password, review the devices signed into your account, and sign out everywhere.
• Your profile and which alerts reach you Set your name, photo and time zone, and tune desktop, email and in-app notifications.

Running a workspace

Members, teams, roles and the Spaces your projects live in.

• Roles, permissions and who can see what The five roles, how per-person permissions work on top of them, and where the rules are enforced.
• Adding people, building teams and removing access Invite and remove members, group them into teams, and understand what a seat is.
• Set up Spaces for the way your company works Spaces are where projects and their tasks, documents and costs live together. Here is how to shape them.

Plans and billing

What each plan includes, invoices and VAT, and how the Levi AI allowance works.

• Plans, seats and what changes when you upgrade Every paid plan includes every app. Plans differ only by seats, storage, monthly Levi AI and support.
• Invoices, VAT and what appears on your statement Download invoices, add your VAT number, and understand why the charge says PUBLSHR.AE.
• How the monthly Levi AI allowance works What a token is, what each plan includes, and what happens when you reach the allowance.

Apps and integrations

Connect WhatsApp Business, and bring your Google or Microsoft mailbox and calendar in.

• Connect WhatsApp Business Communications talks to clients on WhatsApp through Meta. Here is what you need and how it is billed.
• Connect Google or Outlook for email and calendar Link Google Workspace or Microsoft 365 so your mailbox and calendar sit next to the work they relate to.

Levi, your AI teammate

What Levi can do, how its permissions resolve, what has to be approved, and how to read and undo its work.

• What Levi can do in your workspace The real surface: what Levi reads, what it writes, what it sends, what it builds, and what it can undo.
• How Levi's permissions work Levi runs as you, and on top of that every capability is allow, ask first or never, with money and record ceilings.
• Approving what Levi wants to do What gets parked for a person, what the queued request holds, who is allowed to decide it, and what happens next.
• Seeing and undoing what Levi did The activity log in Settings, what each entry records, one click undo, undoing a whole instruction, and what cannot be taken back.
• Building new tabs with Levi A worked example, the field types you can use, who is allowed to build, and what happens to your data if you remove one.
• When Levi needs a platform build Some asks need real backend. Those become a request that is checked automatically and waits for a person, and AI written SQL is never executed.

Data and security

Where your data lives, how workspaces are kept apart, and how to take a copy with you.

• Where your data lives and how workspaces are kept apart Managed Postgres with row level security, private file storage, regular backups, and who can reach what.
• Export your data and take it with you Download the whole workspace as a ZIP of CSVs in a couple of clicks, or export one module at a time.
• Retention, legal hold and audit history How records governance works in HR and Docs, and exactly how far it is automated today.

Questions

How do I raise a support ticket?

Sign in and use the ticket form on this page, or open Settings, then Help and support, inside the app. Both go to the same place, and your ticket history follows you between them. Replies arrive here and by email.

How quickly will I get a reply?

Support rises with your plan. Starter includes email support, Growth adds priority email, and Agency adds priority support with onboarding. Enterprise adds dedicated support. Because nineloops is in private early access, you are talking to the team that builds the product rather than a first-line queue.

Do I need an account to get help?

You need an account to raise a ticket, because a ticket is attached to your workspace so we can see the context and reply securely. Everything else on this page, the help articles and these answers, is open to everyone. If you cannot sign in at all, use the sales form on this page and say so.

Can Levi do things without asking me first?

Only what your workspace has allowed. Every capability is set to allow, ask first or never, per workspace and per role, with money and record ceilings on top. Anything that reaches a person, touches money or changes the shape of the workspace asks first by default, which means the action does not run: it waits under Settings, then Levi approvals. Levi also runs as you, so it can never see or do more than you can, and everything it does is listed under Settings, then Levi activity, where most of it can be undone.

Something is broken. What should I include?

Tell us what you expected, what actually happened, and roughly when. A link to the record or screen, and the exact wording of any error message, usually turns a day of back and forth into a single reply.

Can I get help moving from another tool?

Yes. Raise a ticket before you start a larger migration. Many modules import from CSV and documents can be uploaded straight into Docs, and for a full switch from another suite we will help you plan it so nothing is lost.

How do I report a security issue?

Raise a ticket and say it is a security report, or email hello@publshr.ae directly if you cannot sign in. We answer security questionnaires and reviews directly rather than pointing you at a form.