Plans, seats and what changes when you upgrade
Plans and billing · nineloops support
Every paid plan includes every app. Plans differ by seats, storage, AI employees and credits, and support.
No app sits behind a higher tier. Every paid plan includes the complete workspace, Communications, AI in every app, and Brain, your own AI employees, included. AI is the one line the Free plan does not carry at all. Paid plans differ by four things: how many people, how much storage, how many credits your AI employees run on (and whether they get a computer), and the level of support. There is no cap on how many AI employees you hire, and Starter, Growth and Agency begin with a 15-day free trial in which everything but Brain is open.
Free
Every workspace starts free for up to five people with Home, Chat, Docs and Spaces, and 5 GB of storage. There is no card and no time limit. AI is not included: no Levi, no Briefing, no Foresight, no Ask and no AI employees. All of it starts on Starter.
Paid plans
- Starter. Up to 10 seats, 100 GB storage, 1M Brain tokens a month, email support.
- Growth. Up to 30 seats, 500 GB storage, 3M Brain tokens a month, priority email support.
- Agency. Up to 75 seats, 2 TB storage, 8M Brain tokens a month, priority support and onboarding.
- Enterprise. Unlimited seats, SSO and SAML, dedicated support, custom terms and a security review.
Upgrading
Add a paid plan from Settings, then Billing, in a click. You keep everything you have built, and every app, Communications and the extra seats switch on the moment payment goes through.
Monthly or annual
Annual billing is about 15% cheaper per month than paying month to month, and is billed once a year. You can move between monthly and annual at any time from the billing portal.
Paid plans renew automatically so your team never loses access, and you authorise that at checkout. Cancel or switch at any time in Settings, then Billing. If a renewal payment fails we email you straight away so you can update the card.
More in Plans and billing
- Invoices, VAT and what appears on your statement
- How the monthly Levi allowance works
- How AI employees and credits work
Still stuck?
Raise a ticket and a person who works on nineloops will pick it up.
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